dmhannah Posted January 30, 2008 Share Posted January 30, 2008 Hi all, Does anyone use the above payment gateway, if so did it work with out any issues? I am asking because I am having an issue with transactions failing due to the following error: RESULT => 7 PNREF => EPFP1F4FC544 RESPMSG => Field format error: 10748-This transaction cannot be processed without a Credit Card Verification number. I have tested this myself, and I am entering the correct card number and CVV/CV2, but it seams its not going through to PayPal. I have an open ticket with PayPal and with WHMCS, but so far no luck in pin pointing the error. Kind regards, Dean Hannah 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 30, 2008 WHMCS Developer Share Posted January 30, 2008 thats going to be something with the setup in WHMCS, and the files will be encrypted so probably only something that Matt or similar can deal with 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 Do you know if there is a difference between PayFlow and PayPal Website Payments Pro? I'll await Matt's reply. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted January 30, 2008 Share Posted January 30, 2008 Do you know if there is a difference between PayFlow and PayPal Website Payments Pro? I'll await Matt's reply. Yes they are different. Since you show as being in the UK, I believe you should be using the Payflow module. 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 I am, I thought I was right, just an email from PayPal confusing me. "Yes PayFlow Pro a USA specific product. While they offer similar functionality to PayPal Pro UK, it is based on different systems and are not compatible with each other." 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted January 30, 2008 Share Posted January 30, 2008 I am pretty sure the Payflow module that Matt built was designed based on the PayPalPro UK version which is supposed to be equivalent to the PayFlow system. Matt can verify as we have only used or needed the PayPalPro US module. 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 I have everything working fine while in test mode, but when I untick test mode the same error occurs. 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 Grrr, in a queue on the phone with PayPal been on for nearly an hour now. I changed the allowed IP's now it won't let me in to PayPal manager. Dumb me! 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 Wohho got through to someone, since then had email back from matt and someone else at paypal. Email fro PayPal: PayFlow and PayPal Pro are both variations of US specific products, the UK product is distinguished by the title PayPal Website Payments Pro UK, and works on a different system. The only shopping carts certified by PayPal as compatible with the UK product are those which are includes in the link I sent to you. It may be the case that Pro UK does work with others, but we can not vouch for the reliability of non-certified solutions, and we do not have any support resources for these systems. The error you are experiencing is not a usual or generic error message, which would usually be along the lines of “user authentication failed”, so it indicates that your site is making a connection to the PayPal system but is returning an unexpected error. In the event that there may be an issue with your account causing this, which is unlikely but still a possibility, I would advise you to log a ticket at http://www.paypal.com/mts so one of our senior technicians can look into it. I must advise you of the probability that the system you are using is not compatible with the PayPal Pro UK product, in which case the provider of the software will need to make modifications to its system to ensure that it is compatible with the PayPal Pro UK gateway. Email from Matt: From the sounds of it you just need to alter the rules for accepting cards through your live account to work without the CVV. The CVV number cannot be stored in a DB - it's illegal - so it's only ever used on the first payment and never any recurrent attempts. Now what is odd is in Test mode all is well, clients can enter there CVV number and it works, but in the live environment it does not. 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 Well I am now stuck, I don't know what to do. Does anyone else use this gateway? 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted January 30, 2008 Share Posted January 30, 2008 are these failures happening when you or a client enter a manual payment or a cron run with stored CC's? 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 This happened wehn a customer manually pays an invoice via debit or credit card, and on sign up, as you only need to us the CCV number once. 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 Actually, even if the card details are entered in WHMCS admin side, and client goes in a tries to pay it comes up with: # The credit card details you entered were invalid. Please try a different card or contact support. # 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 The response in PayPal Manager is: Field format error 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted January 30, 2008 Share Posted January 30, 2008 Sounds like something being entered improper during checkout. Care to paste the gateway log for one? 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 Hi, I have just had this from PayPal Merchant Support: What you will want to do in that case is to set the filter to "review" so you can manually put those through. The filter, in Live mode, is doing precisely what it is being asked to do, and that is to block international cards (the "Y" does not imply that the card has passed an AVS check, but rather that it is registering as an International card). I don't fully understand what it is saying. Gateway log from WHMCS states in live mode: RESULT => 7 PNREF => EXGP1FB2BD8E RESPMSG => Field format error: 10748-This transaction cannot be processed without a Credit Card Verification number. In test mode: RESULT => 0 PNREF => E79P0CAD6FAA RESPMSG => Approved AVSADDR => Y AVSZIP => N PPREF => 00000000000020004 CORRELATIONID => 2c9706997458s IAVS => Y This is over my head slightly. 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted January 30, 2008 Author Share Posted January 30, 2008 Now had this: You would, in that case, need to review it manually through the Manager if you wish to have your filter set up to take any action on International AVS responses of "Y". If not, you can change the filter setting. For more information on the filters beyond that, I must refer you to our Business Support group, as the PayPal Business Support team is specially trained to address this type of account inquiry. For some reason I can not understand, maybe cause I have been at this the whole day. Dean 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted February 5, 2008 Author Share Posted February 5, 2008 How long does it take for PayPal to reply to emails, I think I might be there as soon as they get back in touch. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 6, 2008 Share Posted February 6, 2008 How long does it take for PayPal to reply to emails, I think I might be there as soon as they get back in touch. Not sure for UK answers but we found we are better off picking up the phone. 1-6 days from our experience via support tickets. Welcome to another "Ebay" company 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted February 12, 2008 Author Share Posted February 12, 2008 Opened up a new ticket, this is my reply today: "error 10748 means basicly that cvv number has been given in wrong format, i.e. 3 digitd instead of 4 (AMEX) or space sign or simular wrong entered data." I knew this all along, I have asked Matt to see if there could be any issues in the gateway supplied with WHMCS. I have been testing this with my own credit and debit cards and still no joy. Now I see why no one else uses PayPal Website Payment Pro UK. 0 Quote Link to comment Share on other sites More sharing options...
Onionman Posted February 12, 2008 Share Posted February 12, 2008 Opened up a new ticket, this is my reply today: "error 10748 means basicly that cvv number has been given in wrong format, i.e. 3 digitd instead of 4 (AMEX) or space sign or simular wrong entered data." I knew this all along, I have asked Matt to see if there could be any issues in the gateway supplied with WHMCS. I have been testing this with my own credit and debit cards and still no joy. Now I see why no one else uses PayPal Website Payment Pro UK. Mmm odd, I have it working fine on my install 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted February 12, 2008 Author Share Posted February 12, 2008 WOW!! Thank you someone who uses Website Payments Pro UK! I can not get any sense out of PayPal, and Matt is trying his best for me. What is odd for me, is in Test mode selected from WHMCS payment gateways, everything works fine as it should, but when its selected for Live just keep having the same error about the CCV/CV2 number. In PayPal Manager I have no other options for settings, do you have 'Risk Pro Filters'? 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted February 13, 2008 Author Share Posted February 13, 2008 Well, had Matt change the field name, and it does not fail on that now. Just declining the card, even though cleared funds are available. 0 Quote Link to comment Share on other sites More sharing options...
Redundant Posted June 20, 2008 Share Posted June 20, 2008 Hey. I have just started testing out the US version with the sandbox. PayPal Website Payments Pro. Similar to what you have experienced in this thread, I have problems with the client entering their credit card details. (I am the client/testing). Every credit card I enter, even my personal credit cards, all come back with a WHMCS alert message: # The credit card details you entered were invalid. Please try a different card or contact support. # Anyone have any suggestions for this? Thanks much. 0 Quote Link to comment Share on other sites More sharing options...
wworker Posted July 9, 2008 Share Posted July 9, 2008 Hello, I had a problem with PayFlow Pro (the US version) not allowing me access to the account. I tried to create a new user for WHMCS to use. So, instead of trying to login with the main account, I entered this new user information and it connected just fine. Paypal must have some security in place that disallows the "root" user from accessing the gateway remotely. Wanted to post just in case someone else had the same issue. 0 Quote Link to comment Share on other sites More sharing options...
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