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can't set client account cpanel username


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I have a few accounts in WHMCS that apparently are set to use my hosting cpanel name instead of their own. I have tried numerous ways to attempt to change this but every way I try to save the information, fails and when the page is refreshed, my cpanel username is back in the field. is there some way I can change this in the database and force them on their own cpanel usernames that are listed in WHM? thanks.

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  • 3 weeks later...
  • WHMCS Technical Analyst II

Hi there,
I believe your browser's auto-fill feature or an extension is filling in your cPanel username in that field. Try using a different browser or an incognito (private) browser window to see if the issue persists after that.

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