DigitalEnigma Posted January 23, 2008 Share Posted January 23, 2008 Hi, Is there anyway to alter the priority assigned to tickets that are pulled in via email? Currently these are always set to medium priority. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 23, 2008 WHMCS Developer Share Posted January 23, 2008 It seems the default for tickets logged through the site is medium too 0 Quote Link to comment Share on other sites More sharing options...
DigitalEnigma Posted January 23, 2008 Author Share Posted January 23, 2008 Hi, The default from the web interface I can change in the templates, there just doesn't seem to be an option to change the default for emailed tickets. It would be good if it could use the priority the email was sent, so in an email was sent with low importance it would be log as low, sent normally as medium and if sent with high importance it logged it as high. 0 Quote Link to comment Share on other sites More sharing options...
miketree Posted June 5, 2009 Share Posted June 5, 2009 IS there a way to do this? 0 Quote Link to comment Share on other sites More sharing options...
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