Kayako intergration Login Share

[hobbit666]

I'm having problems getting my Login Share to work and i'm not sure where to start debuggin it.

 

I've got the intergration side working and that's good but when i client logs into the client area and clicks on any Kayako module all i get is WHMCS Core Error: Unable to continue, Login Failed

 

Now if i go to my support site url (support.hobbit-hosting.com) and try and use the clients E-mail and password i get this:-

 

Warning: main() [function.main]: open_basedir restriction in effect. File(/var/www/vhosts/hobbit-hosting.com/httpdocs/billing/includes/class.phpmailer.php) is not within the allowed path(s): (/var/www/vhosts/hobbit-hosting.com/subdomains/support/httpdocs:/tmp) in /var/www/vhosts/hobbit-hosting.com/httpdocs/billing/includes/functions.php on line 0

 

Warning: main(/var/www/vhosts/hobbit-hosting.com/httpdocs/billing/includes/class.phpmailer.php) [function.main]: failed to open stream: Operation not permitted in /var/www/vhosts/hobbit-hosting.com/httpdocs/billing/includes/functions.php on line 0

 

Fatal error: main() [function.require]: Failed opening required '/var/www/vhosts/hobbit-hosting.com/httpdocs/billing/includes/class.phpmailer.php' (include_path='.:/usr/share/pear') in /var/www/vhosts/hobbit-hosting.com/httpdocs/billing/includes/functions.php on line 0

 

 

Where should i be looking? WHMCS config or the login share WHMCS path?

[handsonwebhosting]

Your issue is to do with Open_Base Dirctory Protection - see the first line in the error:

 

Warning: main() [function.main]: open_basedir restriction in effect.

 

If you're using cPanel as your control panel, there's an option to disable open_basedir.

 

If you're using another control panel, there may be a simple option in the control panel to take care of this otherwise it's going to be in your php.ini system file.

 

Disable that, and you'll then be able to read files from one folder through another. (this can lead to system exploits, so if you're doing this, don't do it on a shared system or users are able to access other users directories on the same server).