docblue Posted January 21, 2008 Share Posted January 21, 2008 Hi, I just started using WHMCS this week after importing my clients out of WHMAP. For some reason their payment isn't getting recorded on the invoice. This is my first set of invoices that are being created using WHMCS. I've set up my account to accept IPN and included the URL. The cron job runs okay and creates the invoices and sends out the emails. I've added the subscription IDs in the Products/Services area to the clients who had active payments. I see the payments have been made in Paypal. They aren't being added to the invoice. Am I missing something? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 21, 2008 WHMCS CEO Share Posted January 21, 2008 So the subscriptions weren't setup within WHMCS? If that is the case then the callbacks for those subscriptions will continue to go to the URL specified at the time they were setup - ie. the WHMAP callback url. PayPal don't offer a way to change the URL that callbacks are sent to for existing subscriptions. Matt 0 Quote Link to comment Share on other sites More sharing options...
RPS Posted January 21, 2008 Share Posted January 21, 2008 Double check everything inside of your PayPal configuration page. Also what do you see inside of your "Transactions > Gateway Log"? [edit]Matt beat me too it...[/edit] 0 Quote Link to comment Share on other sites More sharing options...
docblue Posted January 21, 2008 Author Share Posted January 21, 2008 Thanks. That must be the problem. The IPN url setting for WHMAP was to leave it blank. Does this mean I'll have to manage the payments manually or get them to resubmit it through the new invoice? 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 22, 2008 Share Posted January 22, 2008 They would have to cancel their subs and get them to recreate them or you do it for them thru the admin area, unfortunately this is a problem with paypal when you change billing system. 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted January 22, 2008 Share Posted January 22, 2008 Correct me if I'm wrong, but, if the whmap setting was blank then you probably have a return url set in PayPal itself. You should be able to change that. Another thing that may work and Matt may need to verify and specify the file(s), but, if it was returning to a specific place on the same domain where WHMCS is installed and licensed, you may be able to copy the appropriate IPN file to that location and rename it to what PayPal is looking for. So when it finds the WHMCS return IPN file there, it's processed by WHMCS appropriately. 0 Quote Link to comment Share on other sites More sharing options...
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