Jump to content

Broken Links in E-mails

Recommended Posts

I've noticed pretty much all the links my clients receive in email communication are broken. This goes for the default email templates and email templates I've modified to contain custom links. Merge fields such as {$invoice_link} and hyperlinks I created in the rich text editor all point to something similar to  "http://url2457.example.com/ls/click?upn=uu9ZRyPch7Nm4BJU0R...." where "example.com" is my domain name. I suspect there is some configuration that is incorrect, but am unsure where to check for this. Can any one shed some light on this issue?

Edited by JPlafata
Link to comment
Share on other sites

The 2 places I know of are under System Settings for the main URL and then the tags that you use within a given template. Does your browser have an extension that is creating that URL? If you are using a 3rd party email provider such as Mailgun, Sendinblue (now Brevo), etc. their service could be causing that output so that your stats are logged (opens, bounces, etc) within that Mail Provider's dashboard.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated