FreedomHostUSA Posted November 6, 2023 Share Posted November 6, 2023 I'm trying to help a client publish her Weebly site. Everything is set up correctly on this end, but when it publishes, it only uploads some zip files. I went into file manager and extracted the files manually, but the site is still incomplete. WHMCS says they can't help with Weebly and sent me to their support page. And Weebly says they can't help me and that I need to contact the host who is selling the Weebly.... that's me. Where do I go to get support for this product? 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted November 6, 2023 Share Posted November 6, 2023 https://www.weebly.com should help you a little because that they service. 0 Quote Link to comment Share on other sites More sharing options...
FreedomHostUSA Posted November 6, 2023 Author Share Posted November 6, 2023 Well, they're saying that they can't help because it's a reseller account. So who helps the reseller accounts? 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted November 6, 2023 Share Posted November 6, 2023 Then I guess whmcs.com is the reseller they offers the service. 0 Quote Link to comment Share on other sites More sharing options...
FreedomHostUSA Posted November 6, 2023 Author Share Posted November 6, 2023 Yeah, they're not helping. They're each just pointing the finger at each other. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted November 7, 2023 Share Posted November 7, 2023 sorry to hear that 0 Quote Link to comment Share on other sites More sharing options...
Solution FreedomHostUSA Posted November 7, 2023 Author Solution Share Posted November 7, 2023 I'm happy to say that after many hours of going back and forth with WHMCS, Weebly and my reseller hosting provider, I finally got help. WHMCS reseller support sent me to WHMCS Marketplace support and they were easily able to answer my question. Next time, I'll go straight to WHMCS Marketplace support. https://marketplace.whmcs.com/contact 0 Quote Link to comment Share on other sites More sharing options...
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