Looper Posted November 6, 2023 Share Posted November 6, 2023 I want to set up an auto-responder for client tickets, but I can't find clear instructions. Can anyone guide me on how to do this effectively? Your help is much appreciated 0 Quote Link to comment Share on other sites More sharing options...
Nelson Neoh Posted November 14, 2023 Share Posted November 14, 2023 The support ticketing is by default having auto-responder enabled, apply to individual configured department. This is quite straight forward. If you wish to customize the email template, you can find them in Email Templates. 0 Quote Link to comment Share on other sites More sharing options...
Looper Posted November 14, 2023 Author Share Posted November 14, 2023 5 hours ago, Nelson Neoh said: The support ticketing is by default having auto-responder enabled If you are referring to this, yes, it's unchecked, but no autoresponder has been sent to the ticket! How can it be configured? 0 Quote Link to comment Share on other sites More sharing options...
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