Custom reminder emails to clients with auto-renew domain

[EZi]

Hi All,

We send out a lot of emails to remind clients of their domain renewal coming up. We are mandated to send at least 2 reminders by auDA irrespective.

Most of these clients have their domain set to auto-renew and have a valid and current payment method to support auto-renew as we set it to "no pay-no renew".

We auto-renew one day before the due date.

The reminder emails currently say something like, "Please disregard this reminder if you have set up auto-renew", but still the reminders cause a lot of confusion. Ie, I have auto-renew, so why are you sending me this email? It causes a lot of reverse workflow.

Are there any techs out there that set up a system (hooks perhaps) that somehow interrogates the database and excludes auto-reminder clients from receiving this standard email or perhaps sending a custom email to these clients?

Any thoughts on this?

Cheers,

Rene

 

[JavierCN]

Hi Rene:

You can check for those emails in the EmailPreSend:

https://developers.whmcs.com/hooks-reference/everything-else/#emailpresend

Just check for the subject:

add_hook('EmailPreSend', 1, function($vars) {
    $merge_fields = [];
    if ($vars['messagename'] == '{THE SUBJECT}') {
        // Check the auto-renew status and stop the email from sending the specific message.
        $merge_fields['abortsend'] = true;

    }
    return $merge_fields;
});

 

Edited June 2, 2023 by JavierCN

[sitedata]

Off-topic, but why wait until the day before a domain expires to renew. That's crazy.

[EZi]

I noticed you didn't use a question mark so I assume it is just a comment followed by a judgement.

[sitedata]

I'm sorry, I am not being helpful. I would suggest attempting to bill clients much earlier than 24 hours before the registrar suspends access, however. (At least that is how I understood your previous statement).

[EZi]

Thanks for your suggestion. We will take it under consideration...