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Email pipe fails for email replays (only)

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Recently we face a piping issue for emails into ticket.
when a client sends an email to support@domain.com for the first time(to create a ticket), it works without any issue.
but when he replies to the same email, his reply does not pipe to the ticket(we receive it in inbox on cpanel), seems this process lose the ticket ID! not sure!

As I also check the "Track Delivery" in cPanel, it log an error as below:
Child process of virtual_address_pipe transport returned 1 from command: /opt/cpanel/ea-php81/root/usr/bin/php

I have searched all forums on cPanle and WHMCS already!

I appreciate for any help or clue.

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