thebyp2 Posted August 19, 2006 Share Posted August 19, 2006 Hi all, I don't know if this is a feature so may need to be added to feature requests, but anyway; How do you open a support ticket from the support centre? I get telephone calls from customers so need to be able to load tickets with details against a user. is this possible? thanks 0 Quote Link to comment Share on other sites More sharing options...
xxkylexx Posted August 19, 2006 Share Posted August 19, 2006 I don't think this is possible, but I was thinking about this as well. Having the option for an admin to open a ticket for a customer. 0 Quote Link to comment Share on other sites More sharing options...
thebyp2 Posted August 19, 2006 Author Share Posted August 19, 2006 darn 0 Quote Link to comment Share on other sites More sharing options...
xxkylexx Posted August 19, 2006 Share Posted August 19, 2006 You can however, send an email to a client, which is recorded in their client area under My Emails 0 Quote Link to comment Share on other sites More sharing options...
thebyp2 Posted August 19, 2006 Author Share Posted August 19, 2006 its more the tracking issue. i.e. when somebody calls, we look into it, then update the ticket. 0 Quote Link to comment Share on other sites More sharing options...
Steve Posted August 20, 2006 Share Posted August 20, 2006 I'd love to be able to open a support ticket for a client, someone should post this in feature requests. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 20, 2006 WHMCS CEO Share Posted August 20, 2006 Hi, I am aware of some demand for this feature so will be adding it for a future release. Matt 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted August 20, 2006 Share Posted August 20, 2006 Thanks Matt, didnt even realize this wasnt possible. Definately needed. 0 Quote Link to comment Share on other sites More sharing options...
thebyp2 Posted August 20, 2006 Author Share Posted August 20, 2006 Hi, I am aware of some demand for this feature so will be adding it for a future release. Matt Bargain do you have such a thing as a roadmap? 0 Quote Link to comment Share on other sites More sharing options...
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