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User name/Password does not work


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I've set up a couple of accounts and no user name or password appears to be generated and the ones I make up do not allow user to log in to the host account/cpanel. I've done this several times to test and today set up one account for a different person that will be hosting a domain w/me. I created a user name and password in /clients profile/product services after adding the client and domain. I tried to "create client" but it says "server command area, login failed". When this client tries to log on it will not let her with the user name and password I assigned. I manually sent her the cpanel welcome email that included the user name and password I had created.


Is the user name and password supposed to be automatically created or when I put user/pw in client details is that supposed to work?


If so Is there a lag time between creating the user name/pw and it working?


I used a promo code that I made to remove entire cost of first months hosting. Does this make a difference since no payment was received?



Thanks very much for any help you can give me!

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