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Worst Customer Service Experience Ever


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Hello, I am new to WHMCS.  I ordered and paid for the installation and configuration service 3-4 weeks ago. Since this time, I have had to endure emailing the company back and forth to ask for their assistance with completing the task they were paid to do. I have to wait 1-2 full business days for a response and each time they never provide me with a solution that solves the issue. We are talking two weeks just trying to get help with one issue. They are doing all that they can to make sure I am setup and running, However, they were very sure to charge my card and collect their fees even though I am not able to use my account yet.  Is there anyone in this community who can assist me with making sure my domain url is pointing and directing to the url WHMCS setup? 

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