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Stripe Module: Remote Transaction Failure. Please Contact Support.

Samer Semaan

By Samer Semaan
in Troubleshooting Issues

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Samer Semaan Junior Member

Samer Semaan

Posted
Posted

Hello,

we want to use stripe, whenever a real client tries to pay using stripe we get the error on WHMCS:

Remote Transaction Failure. Please Contact Support.

 

further investigations showed that stripe is returning the following error:

resource_missing - id

No such customer: 'cus_JT8tw0oMJfGBQm'

 

Has anyone faced this problem? we changed the keys and still the issue persists.

Helo is appreciated.

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