Zahra Posted September 19, 2021 Share Posted September 19, 2021 Hi all, I want to send an auto reply on ticket creation once. Is is possible to do it via hook files on TicketOpen hook index? If yes, how should I create a reply? I searched and found hook file to send email but how should I add a reply on ticket? 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted September 20, 2021 Share Posted September 20, 2021 There is an built in ticket auto reply already.. you can customise it to suit your needs, see: https://docs.whmcs.com/Email_Templates 0 Quote Link to comment Share on other sites More sharing options...
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