How to Ask for a Trustpilot Review After a Positive Feedback on a Support Ticket

[Remitur]

If a user gave positive feedback to a support ticket, this may be a good moment to ask him for a (hopefully positive) review on Trustpilot (or any other review platform you like).

To do this, you need to edit viewticket.tpl, looking for these lines of code:

<div class="message">
                {$reply.message}
                {if $reply.id && $reply.admin && $ratingenabled}
                    <div class="clearfix">
                        {if $reply.rating}
                            <div class="rating-done">
                                {for $rating=1 to 5}
                                    <span class="star{if (5 - $reply.rating) < $rating} active{/if}"></span>
                                {/for}
                                <div class="rated">{$LANG.ticketreatinggiven}</div>
                            </div>
                        {else}
                            <div class="rating" ticketid="{$tid}" ticketkey="{$c}" ticketreplyid="{$reply.id}">
                                <span class="star" rate="5"></span>
                                <span class="star" rate="4"></span>
                                <span class="star" rate="3"></span>
                                <span class="star" rate="2"></span>
                                <span class="star" rate="1"></span>
                            </div>
                        {/if}
                    </div>
                {/if}
            </div>
            {if $reply.attachments}

And just before {if $reply.attachments} insert the following lines of code:

{if $reply.rating == 5}
    <div class="alert alert-success" align="left">{$LANG.tickettrustpilotfeedback}</div>
{/if}

In your language file(s), define the tickettrustpilotfeedback language variable with something like:

$_LANG['tickettrustpilotfeedback'] = "Did you appreciate our service?<br>Please, <a href=\"https://www.trustpilot.com/evaluate/example.com\">rate us on Trustpilot</a> to help us spread the word!";

(change the fake link to example.com with your own link on Trustpilot)

After doing so, when a user will give a 5 stars feedback to any answer from your support, on the ticket page he will see this:

Enjoy! 😎

(ref: https://domainregister.international/index.php/knowledgebase/660/WHMCS---How-to-Ask-for-a-Trustpilot-Review-After-a-Positive-Feedback-on-a-Support-Ticket.html )