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Plesk reseller can't add server to WHMCS.

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I sold a reseller package to one of my friends from my Plesk server, but they can't seem to add it with their login details to WHMCS.

I am completely dumfounded as I can easily add it to my WHMCS with the root user.

All WHMCS says is "Error", literally nothing else, even in logs nothing shows up.


Any ideas are greatly appreciated....

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