Emails to account owners (users)

[Mohsin Sumar]

Hello 

Since v8, the new users tab has been a useful feature for us where we have customers that are having multiple entities.

In such cases, we have one user who is an owner of multiple client accounts separated for billing purposes 

Person 1 - User/Owner 

     - Company 1 - Client A

      - Company 2 - Client B 

We face these challenges and would love to know what solutions are possible; or fixes that can be made to solve. 

Challenge 1 - When registering a client, we must provide still a unique email ID. This has forced us to make client accounts with non existent email IDs.  

Challenge 2 - We assumed that, the “owner” defined in creating a client step would receive notifications for their accounts. However, we have noted that these owners are not getting emails sent from WHMCS to them such as new invoices, welcome, product/service emails etc. 

Please help. 

[steph.hope]

As far as I understand it, all emails except directly User related ones such as password resets are sent to the Client email address. If you want the owner to get these emails they need to be set up as a contact on the account.

I also got excited when v8 was announced thinking that it would solve our issue of people who had multiple accounts with one email address, but then discovered it didn't work how I thought it would. I asked during the beta about your Challenge 1, and it didn't sound like there were any plans to change the unique email requirement in the future. If I recall correctly (the thread's been deleted since) the reason was that many modules make use of the unique email address to identify a Client and would be broken by removing the requirement.