quickpot Posted August 17, 2006 Share Posted August 17, 2006 I am sorry to ask questions here but I cannot access any of your subdomains to submit a ticket so I have to ask the question here. I installed WHMCS succesfully but for some reason, the submit ticket link is open to the public and anyone can choose which department to talk to freely. I thought it was a cookie issue but I have tried on several other computers with the same issue. Is this a bug in 2.5 or is it a feature I can disable from admin panel? I thought all public non-customer questions would be for the "pre-sale" submit form. "Support ticket" link on the WHMCS main page looks fine and requires a login but the "Submit ticket" link for some reason will let anyone access it. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 17, 2006 WHMCS CEO Share Posted August 17, 2006 This was a new feature in V2.5. Non-clients can now submit support tickets to both online and via email. The link on the main page for submit ticket does not require a user login. Matt 0 Quote Link to comment Share on other sites More sharing options...
quickpot Posted August 17, 2006 Author Share Posted August 17, 2006 Any way I can make it customers only? The reason being, that first of all, I dont really like the idea of non-customers submitting tickets. Secondly, what if a customer that is not logged in is submitting an urgent ticket but puts in details that does not match our database, (say different e-mail). There would involve an extra step to find out who that person is by asking for it which is a waste of time. If the customer is forced to login, we ensure that we have the exact info of the customer upon opening ticket. The pre-sale submit form is a nice touch since it lets us deal with non-customers but there is no need for a submit ticket option for them as well. What's the point? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 17, 2006 WHMCS CEO Share Posted August 17, 2006 The demand was for the WHMCS ticket system to function as any other ticket system and allow clients to open tickets by email. It was decided the best way to allow this was to allow any email address to open a ticket. We can add a feature to V2.5.6 to make it clients only. Matt 0 Quote Link to comment Share on other sites More sharing options...
quickpot Posted August 17, 2006 Author Share Posted August 17, 2006 cool, thanks Matt 0 Quote Link to comment Share on other sites More sharing options...
Volt.Networks Posted August 18, 2006 Share Posted August 18, 2006 It would be great to see opening tickets as by clients as an option. For other tickets, let it pipe to the presales department. 0 Quote Link to comment Share on other sites More sharing options...
Volt.Networks Posted August 18, 2006 Share Posted August 18, 2006 When can we see this happening? I just realized that spam emails will open a ticket. Before, spam emails sent were filtered out, but now they open tickets, spamming both my inbox and my admin panel. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 18, 2006 WHMCS CEO Share Posted August 18, 2006 It's going to be a few weeks. Any spam tickets you get you can delete fairly quickly and easily by checking the checkboxes and clicking the delete button. You can also setup banned addresses in Configuration > General Configuration > Support Tickets Matt 0 Quote Link to comment Share on other sites More sharing options...
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