bayden10 Posted August 12, 2020 Share Posted August 12, 2020 Hi, I'm not sure when this started happening but I've tried debugging with logging this issue and find that the send email template "Client Signup Email" when a new user signs up never gets sent. The email verification does send and I can send the "Client Signup Email" manually. This appears to be a possible hook issue? ~b10 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Alex Posted August 14, 2020 WHMCS Technical Analyst II Share Posted August 14, 2020 Hello @icttech, Do you have Email Verification enabled? If so, it is by design that the Client Signup Email is not sent to avoid spamming new clients: https://docs.whmcs.com/Client_Email_Verification#Why_enable_it.3F 0 Quote Link to comment Share on other sites More sharing options...
bayden10 Posted August 14, 2020 Author Share Posted August 14, 2020 Hi @WHMCS Alex Ok, but Is there a way to disable that? We have different CCs set for quick notification and followups. Email verification is important but so is notifying sales there is a new signup. ~b10 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Alex Posted August 14, 2020 WHMCS Technical Analyst II Share Posted August 14, 2020 Hello @icttech, Unfortunately there is not a way to change that behaviour, however you can use the ClientAdd hook point along with the SendEmail API to have that template sent each time a new client is created/added. I hope this helps. 0 Quote Link to comment Share on other sites More sharing options...
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