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Weebly - publish issue

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I'm having an issue with weebly on 1 particular account - when the user goes to publish their site using weebly, they receive the error:

"There was an error publishing your site. The publishing credentials are not valid. Please contact support."

I have tried the option "update FTP publishing credentials", however this has no effect on the error - can you help at all or point me in the right direction for support?

Order: 7797736255

Thanks for any help.


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