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Accounts moving to "completed" status and not rebilling?


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Hi! I'm hoping someone here can give me some guidance, please. I have a large number of accounts that get moved to the "completed" status instead of remaining as "active" and thus, don't rebill when the term of their hosting is up. I have needed to go through manually and look at past invoices to see which ones don't line up with what came in so far this year and manually recreate the invoices - not done through a CRON job or otherwise automated.

Does anyone here know how to prevent ANY accounts from going to "completed" status and remain as "active" for billing purposes?

Thanks so much, in advance, for your help!
Jennifer

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