Organisation Name

[Boss]

In the domain name Contact Details I can not set the Organisation name at a length of any more than 4 to 5 characters. In either the Admin or client side.

If I set it correctly, directly in the registra's interface and view it in WHMCS all details are there, but if I press the save button it reverts back to 4 or 5 characters only.

 

This is using Distribute IT and AU domains.

[nitro]

Hi, this function works fine for me with WHMCS 3.5.1 and DIT registrar module. You are referring to the OrganisationName field right? I just verified admin side modification works.

 

You will need to check with DistributeIT support to find out why that is happening in your system.

[Boss]

It can not be anything to do with Distribute IT as it's the WHMCS program that is changing it back to the 4 or 5 characters again, after I update in Distribute IT interface.

The correct details will the display in WHMCS, but if I then press the Save button without changing anything, when the details then re-display with the updated info most the Organisation name is missing again.

 

And yes I am also using 3.5.1

[nitro]

You can wait for a confirmation from WHMCS support, but from past experience I am fairly sure their answer will be the same as mine. DistributeIT wrote the module for inclusion with WHMCS and they end up being responsible for providing support. I can confirm that the DIT module is working as expected in my WHMCS 3.5.1

[Matt]

As Nitro has said, you'll need to contact DistributeIT regarding this one as they maintain their own module and this isn't happening with any other registrar. I can't see anything in their module code that would be causing it, maybe you have some kind of auto-fill feature in your browser replacing the field with a stored value?

 

Matt