Deferring Payments for Businesses Struggling with Covid-19

[Carl H]

Greetings,

I have customers whose services are coming up for monthly renewal soon who are simply asking me to (and I'm willing to):

1) Generate the invoice when their Next Due Date arrives
2) At that time, move the Next Due Date out to the next month
3) But DON'T charge their payment method on file for the invoice
4) Don't suspend / terminate the service for the time being

So, in two months time they will have to pay 2 invoices worth of service but they would have uninterrupted service during that time.

I could issue a credit, but then I'd have to remember to remove the credit a month from now and charge the card or I can accomplish this by deleting their payment method and setting the service's "Override Auto-Suspend" value to next month but I shouldn't have to delete their payment method. 

Please let me know if you have any other ideas.

Thanks,
Carl

 

[D9Hosting]

You could just disable the "Auto CC Processing" option for the client and then set the "Override Auto-Suspend" value accordingly.

You'll just need to remember to reactivate the CC processing in a couple of months.

[Carl H]

Thank you.  Even though I still have to make a note on the calendar for manual action, I like that way best.