shane_blink Posted March 11, 2020 Share Posted March 11, 2020 I have a client who's card expired in January and a payment declined. They have since made this payment and added a new card to their billing methods in the client area. Each month they are getting this message on due date: We tried to bill you automatically but were unable to because we don't have your credit card details on file.I have logged in and they DO have a valid card added and this is set as default. Each month they now have to login manually to make the payment. The merchant is stripe and the gateway ID's match.Anyone know why this is happening? 0 Quote Link to comment Share on other sites More sharing options...
shackep Posted April 1, 2020 Share Posted April 1, 2020 Hey Shane, We are having an issue where renewal invoices are getting attached to clients new orders. The client pays for the renewal, but the invoice that should have been attached to the order is not getting paid for. From your admin order view, take a look at the invoice and make sure the domain on the order and the invoice items match. It could be that you are experiencing the same issue. 0 Quote Link to comment Share on other sites More sharing options...
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