Beko Media Posted January 28, 2020 Share Posted January 28, 2020 Hello Community We have noticed a very strange occurrence in our WHMCS client and Admin areas. When domains are about to expire (usually within 25 days of expiry) they disappear completely from both the Client area and the Admin are and it becomes impossible to renew them. We don't know why this is happening. This problem only affects our ccTLDs, whereas gTLDs do not have the same problem. We use COCCA module for our ccTLD (.BW) and ResellerClub for other gTLDs. On the Domain Renewals page (https://www.ourwebsite.com/index.php?rp=/cart/domain/renew) we only see domains that expire in 3 weeks, anything less than that does not appear 0 Quote Link to comment Share on other sites More sharing options...
Remitur Posted January 28, 2020 Share Posted January 28, 2020 There're few ccTLD which require to be renewed a number of days in advance on the expiring date; I guess that COCCA's module may have chosen the easy way to manage this issue, and require that any ccTLD has to be renewed in andvance... 0 Quote Link to comment Share on other sites More sharing options...
Beko Media Posted January 29, 2020 Author Share Posted January 29, 2020 Thanks @Remitur, we will engage COCCA for assistance 0 Quote Link to comment Share on other sites More sharing options...
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