TDub Posted December 17, 2007 Share Posted December 17, 2007 Looks like the active ticket link from the WHMCS admin homepage shows 15 active tickets, but only 6 are showing when you click the link. Not sure how it got out of sync but is there a way to fix that? 0 Quote Link to comment Share on other sites More sharing options...
Cody Salter Posted December 17, 2007 Share Posted December 17, 2007 The count shows the total tickets in all departments, if there is open tickets in departments you don't have access to in your Admin Permissions, they will still show in the total ticket count. 0 Quote Link to comment Share on other sites More sharing options...
TDub Posted December 17, 2007 Author Share Posted December 17, 2007 Good catch. After your post I went back to see what support dept's my account was assigned to and I had missed one. That's where the missing tickets were. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
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