shoelaced Posted January 22, 2019 Share Posted January 22, 2019 If I offer a promotion for a recurring service, such as a discount for a certain number of months, and the client pays the initial invoice by creating a PayPal Subscription, will the subscription amount be auto-updated after the promotion? If not, then how does WHMCS handle this situation by default? Does it cancel the subscription automatically and re-issue a new invoice through which the client has to manually create a new subscription? Or does it just let the subscription continue, in which case the client is presumably going to end up with half-paid invoices in their account? If that happens, how does the client pay? If they pay the remainder of the invoice as a subscription, wouldn't they then end up with two subscriptions? Does the client have the ability to cancel or edit their subscription through WHMCS? I can see not auto-updating the subscription, otherwise anyone could randomly increase the price after the client created a subscription, but if the client pre-agrees to the post-promotion price at the time of purchase, then the subscription should be allowed to auto-update for that price only. If that's not possible then it should gracefully handle it automatically by auto-canceling the subscription, auto-creating a new invoice for the full amount, and auto-emailing the client to say "Your promotion has ended. To prevent interruptions in service, please log in and pay your unpaid invoice(s)," or something along those lines. I can't imagine our team having to manually cancel everyone's subscriptions, what a huge pain... 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.