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Domains transfer to another registrar show as active but are no longer in our Account


gp_geo

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We have noted that the domains that have been transferred out of our Registrar account are showing a status of "Active" but are no longer in our account.

As the domain is staying with the same Registrar (but different resller account), the "Transferred Away" status never occurs.

Referring to https://docs.whmcs.com/Domain_Transfers under the Section "Transfer Automation"

WHMCS will automatically set the domain's status to "Transferred Away" once the transfer to another registrar has been completed. This will prevent WHMCS from generating renewal invoices for the transferred domain.

Just wondering how others are handling this scenario? Should we be manually setting these domains to "Transferred away"

Some quick stats of what might be relevant.

WHMCS: 7.6.1
Registrar: TPP Wholesale
PHP version: 7.2

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