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Custom filed 'tickbox' is not getting checekd if it was checked

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I am very new in WHMCS.

We have set on custom field tick box and we have select this field as required no other option we have selected. We have able to see these tickbox on the checkout page. Now the checkbox is also getting display in under the client and in product and service tab. But it was not get checked if it was get checked on the checkout page.

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