TDub Posted December 15, 2007 Share Posted December 15, 2007 When you get a fraudulent order, what is the proper process to remove the order/customer? Should you just set the order as fraud then deactivate the customer, or do you delete the customer? 0 Quote Link to comment Share on other sites More sharing options...
arhost Posted December 15, 2007 Share Posted December 15, 2007 We set the order as fraud then we deactivate the customer or rather say maxmind does that for us we simply set the customer to inactive mode. 0 Quote Link to comment Share on other sites More sharing options...
TDub Posted December 15, 2007 Author Share Posted December 15, 2007 Ok, thanks for the info. I just purchased the subscription to maxmind. We'll see how that works. 0 Quote Link to comment Share on other sites More sharing options...
mckremie Posted January 7, 2008 Share Posted January 7, 2008 We set the order as fraud then we deactivate the customer or rather say maxmind does that for us we simply set the customer to inactive mode. When you set a customer to "inactive mode" what exactly does the system do??? 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted January 7, 2008 Share Posted January 7, 2008 When you set a customer to "inactive mode" what exactly does the system do??? it just moves it to the inactive clients list , nothing else. 0 Quote Link to comment Share on other sites More sharing options...
suprahost Posted January 7, 2008 Share Posted January 7, 2008 You should also refund/void the fraud transaction (whmcs will not do it). Another question , if you set an account Fraud , will it be rebilled (I hope no!) ? Thanks 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 10, 2008 Share Posted January 10, 2008 If maxmind is setup, WHMCS will not process the order, it will stay in Pending mode. The domain or hosting will not be setup. 0 Quote Link to comment Share on other sites More sharing options...
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