kingsce1 Posted September 3, 2018 Share Posted September 3, 2018 when a support ticket is opened notifications are sent to the admin email instead of the support departments email...why is that?.. eg. i have 2 departments which is billing(billing@mydomain.com) and support(support@mydomain.com).... now when a user submits a tick to the support it is supposed to send a notification to support@mydomain.com and same goes for billing too but in this case it is always sent to my admin email(the main email i used to sign up) 0 Quote Link to comment Share on other sites More sharing options...
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