Processing Payments with Stripe

[Web Tech Plus Pty Ltd]

Good afternoon,

We are in the process of setting up Stripe for a payment method for our WHMCS system

The system is asking for details that are both not needed and some bank accounts / cards do not provide...

• Start Date
• Issue Number

To process a Credit Card payment the generally required fields are;

• Name
• Card Number
• Expiry Date
• CVV / CVC2

If you attempt to add a card or process a payment the error message you get is the following;

The following errors occurred:

• Remote Transaction Failure. Please Contact Support.

The Stripe log shows the following;

Response body

"error": {
"code": "resource_missing",

"doc_url": "https://stripe.com/docs/error-codes/resource-missing",

"message": "No such customer: 76280879928",

"param": "id",

"type": "invalid_request_error"

}

 

[Web Tech Plus Pty Ltd]

When processing a payment with eWay all we are asked for is;

• Name
• Card Number
• Expiry Date
• CVV / CVC2

And the payments work without any errors...