atlanticadigital Posted June 7, 2018 Share Posted June 7, 2018 Good morning. We have several cases that should be considered by the whmcs team.Clients are switched from active to inactive even though they have domains in Grace Period (Expired). Clients at this point are still able to renew the domains, so I do not think they should be changed to inactive. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted June 12, 2018 Share Posted June 12, 2018 This is how it's supposed to go. Since the product is inactive (not current), the client is thereby moved to inactive state. When the product gets renewed (if), then they'll be moved back to 'active' state. Your client won't know they're active/inactive, that's just an internal (and WHMCS billing thing). 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.