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problem with domain registration

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Good day friends
I have a problem with the territorial registry, I hope you can help me. I have a domain already registered "example.com" and I have registered another with "example.pe", now when I want to accept the order from my whmcs I get error. (Attachment screenshot)
And going to the System Activity Log, it goes out: "The name of another account on this server has the same 8 initial characters as the user name provided, The first 8 characters of each user name must be unique."

How could it be solved, or is it necessary to do the registration manually from WHM?
Thanks for the help


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