Basheer Posted April 27, 2018 Share Posted April 27, 2018 HI, We are using 'OpenTicket' api call for create a new ticket and ticket is created successfully . But my clients get emails when they open a ticket but my admins don't. If ticket created from whmcs client area itself all process are working fine, both admin and client notification mail will send. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted April 29, 2018 Share Posted April 29, 2018 This is by design I do believe, however I've never been able to get this to work from the admin side myself, either. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted July 9, 2018 Share Posted July 9, 2018 This is a bug. When an Admin / Support Staff opens tickets in the admin backend, the client should receive it, yet they don't. 0 Quote Link to comment Share on other sites More sharing options...
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