Jacob Posted December 10, 2007 Share Posted December 10, 2007 Hello, my support dept won't bring the emails in to WHMCS at all, why is this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Joe Posted December 10, 2007 WHMCS Developer Share Posted December 10, 2007 Hi Please review the following article > http://v3manual.whmcs.com/?id=12 0 Quote Link to comment Share on other sites More sharing options...
Jacob Posted December 11, 2007 Author Share Posted December 11, 2007 I have read that, but it comes up in my log saying "Ticket ID not found" And I really need this system running ASAP. 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted December 11, 2007 Share Posted December 11, 2007 Jacob make sure that you are assigned to the departement the ticket is sent to . if you login to support and you are ssigned to tech support only you will not see the tickets that are sent to billing departement for example. 0 Quote Link to comment Share on other sites More sharing options...
Jacob Posted December 11, 2007 Author Share Posted December 11, 2007 I have assigned the tickets to each email, well, atleast I think I have. 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted December 11, 2007 Share Posted December 11, 2007 I have assigned the tickets to each email, well, atleast I think I have. The user(staff Member) who login has to be assigned to the departement the ticket is sent to. Configuration > Manage Administrators > then click the edit button next to each Name and see what departements they are assigned to. I believe if you have a Ticket ID then the ticket is there , you are just logging with the wrong user. 0 Quote Link to comment Share on other sites More sharing options...
Jacob Posted December 11, 2007 Author Share Posted December 11, 2007 There is only one user, and I am assigned to all tickets, I don't see what the damn problem is, in the "Ticket Mail Import Log" the status of the tickets come up as "Invalid Ticket ID" 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 11, 2007 WHMCS CEO Share Posted December 11, 2007 You are trying to open a ticket from your admin email address. Admins can only reply to tickets by email, not open new ones, hence the "Ticket ID not Found" error. Try sending in an email from any other address. Matt 0 Quote Link to comment Share on other sites More sharing options...
Jacob Posted December 11, 2007 Author Share Posted December 11, 2007 Thanks Matt, it's working 100% now, cheers 0 Quote Link to comment Share on other sites More sharing options...
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