Mysteerie Posted December 9, 2007 Share Posted December 9, 2007 Trying to use the carbon copy feature in email templates, however it doesn't work for any email template. The email never gets to our inbox. Anyone else have this problem? 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted December 9, 2007 Share Posted December 9, 2007 I had this problem before, for some reason whmcs is configured (not sure why) to not send CC if you are using smtp instead of php mail() option. Not sure if that the case. Check it. Thanx! 0 Quote Link to comment Share on other sites More sharing options...
Mysteerie Posted December 9, 2007 Author Share Posted December 9, 2007 Thank you for helping, I am using PHP mail(). Do you mean posting a picture of your configuration (so i can compare it to mine). In email templates I have for example: Name, L.L.C. support@name.com (Copy To) support@name.com Would that cause any problems? 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted December 9, 2007 Share Posted December 9, 2007 Sorry i said you wrong, the CC is used only with smtp, and BCC with php mail(), make sure you have a valid email to receive a copy of all the email in the main configuration section--> Mail -->BCC Messages 0 Quote Link to comment Share on other sites More sharing options...
DimaK Posted December 11, 2007 Share Posted December 11, 2007 Yes, for me also CC in templates is not working ! (in php(mail)) But "copy of all the emails" I receive successfully. To Admin: if you send "CC in templates" in different way than for "all emails", then please change it. 0 Quote Link to comment Share on other sites More sharing options...
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