myautodj Posted February 1, 2018 Share Posted February 1, 2018 A few months ago I got a SSL order through Marketplace, I had to open a chat and go through a few emails, it was anything but automated so I set the SSL package to hidden in WHMCS, but somehow a client was able to find a link to order, install failed, web hosting is on the same server, the only option I have is the Attempt auto config button but of course I get a error Certificate not yet issued. Please try again later. so now I'm in GeoTrust chat again, opened a ticket with WHMCS but no response yet, customer still waiting and so far the Geo Trust chat agent can't find any history. So what should I do? Status DescriptionPolling for file-based authentication. Check and ensure the necessary file is present and accessible. Link to comment Share on other sites More sharing options...
bigsean Posted February 5, 2018 Share Posted February 5, 2018 Was there a solution to this? I just hit the create button on the SSL product via the admin panel and I see the same message: " Status Description Polling for file-based authentication. Check and ensure the necessary file is present and accessible. " Do I now have to contact RapidSSL or is there something else that I should be doing....The clients website is hosted on our servers with no abnormal setup. Link to comment Share on other sites More sharing options...
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