Client Login Password Incorrect

[Hudson Creations]

Hi,

I'm having an issue where no clients can login to their accounts. I can login if I select the client via my admin page and select login as client but when they try to login themselves the normal way it gives the message: Login Details Incorrect. Please try again.

I know that the details are 100% correct as I just reset them via my admin login and followed the login through the email sent to the client. And the same issue happens when trying another client login also. The other issue (not sure if the two are related) when the client tries to login they receive a message saying: This is a non-secure form This form will be sent in a way that is not secure. Are you sure you want to send it? which obviously doesn't look too good on the login page.

I'm running WHMCS version 7.4.1  

Any help here would be much appreciated.

Cheers.

[jburston]

I'm seeing the same issue, no errors reported in server logs - have raised a support ticket.

[Hudson Creations]

I managed to resolve this actually since posting.

The fix for me at least was: I had my SSL cert installed correctly on the site but it wasn't loading on my WHMCS login as I hadn't modified my system url to read https:// it was just loading as http:// This was obviously causing the warning saying the login wasn't secure and in turn for whatever reason it wasn't letting any clients login even with the correct info. If you go to your general settings and change your WHMCS system url to read https:// (provided you already have an SSL cert properly installed on the site) it should hopefully solve the issue as it did for me! 

Hope this helps you  

[jburston]

Sam at tech support sorted this out for me and it was an oversight on my part. Have you set your site url to redirect to your bare domain i.e. from www.domain.com -> domain.com or visa versa - does this correspond to the site address you have set under WHMCS General Settings?