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Can't create a new order from admin area on 7.3.0 GR1


mbit

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===========DESCRIPTION===========

The "Client" input/dropdown field on the "Add new order" admin page is always empty, can't select a client.

Also doesn't return any clients when you start typing into the field.

 

===========STEPS TO REPLICATE===========

Steps to reproduce:

  1. Go to the "Add new order" admin page
  2. Try to select a client from the "Client" field or try typing the name to search for one
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  • WHMCS Developer

This suggests that you have an issue with the new admin routes that have been introduced.

Do you get an error when visiting the License Information page under the Help menu in the admin area?

Has your htaccess file been updated? From what version did you upgrade?

In Setup -> General Settings, what routing option is selected?

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2 hours ago, WHMCS Andrew said:

This suggests that you have an issue with the new admin routes that have been introduced.

Do you get an error when visiting the License Information page under the Help menu in the admin area?

Has your htaccess file been updated? From what version did you upgrade?

In Setup -> General Settings, what routing option is selected?

When set to Basic URLs and Friendly index.php, everything works.

When set to Full Friendly Rewrite, we get the Add New Order page problem i described.

The License page works in every mode, no errors.

.htaccess changes as i change rewrite values in the admin, as it should.
It's a default whmcs htaccess file, no additional values except few deny/allow lines, but we tried removing those too just to be sure.

We upgraded from the 7.3 beta. I can't say if the problem was here in beta as we haven't stumbled upon it at the time.

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16 minutes ago, WHMCS Andrew said:

OK, great.

If you open up the browser console and follow the post that occurs when attempting to use the client dropdown, what do you see being returned?

Do you have any issue with other Selectized client dropdowns? (Like the one on the Client Profile in the Admin area)

POST to /admin/search/client results in zero-length response for search string mar (searching for Mario).
POST to /admin/ordersadd.php returns json data.

Client profile dropdown also doesn't do the search if FF Rewrite.

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