hazardpro Posted August 27, 2017 Share Posted August 27, 2017 It seems odd to me that WHMCS sends myself and my customer a new order email before we know that payment has been received? I would have expected the payment gateway would have to confirm payment is received before the order is processed? Am I missing something? Ideally if a customer goes to order and bails at payment the order should not be processed or should at least be down as 'failed payment' / 'pending payment'? Have I got some settings wrong somewhere? PS ill be using Paypal and sagepay as gateways and both can provide ping backs to confirm a successful (or failed) payment. Any advise would be very welcome! H 0 Quote Link to comment Share on other sites More sharing options...
sparker366 Posted August 28, 2017 Share Posted August 28, 2017 On the products/services section there is a module setting tab. This is where you set up how the order is processed Automatically setup the product as soon as an order is placed Automatically setup the product as soon as the first payment is received Automatically setup the product when you manually accept a pending order Do not automatically setup this product Sorry if you already knew this but this is the only place I could find that controlled when the order got setup. 0 Quote Link to comment Share on other sites More sharing options...
hazardpro Posted August 31, 2017 Author Share Posted August 31, 2017 Hi Yes they are setup to: "Automatically setup the product as soon as the first payment is received" But this just effects the actual plan from being created. Im referring to the emails that are sent out to the customer saying "thank you for your order" etc. These seem to be sent out to a customer even if they fail to make payment (for example if they bail out at Paypal). Really I would only want a order to be 'actioned' after Paypal API tells WHMCS that the payment has been received. H 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted September 1, 2017 WHMCS Developer Share Posted September 1, 2017 The notification is sent as soon as the order is placed. This email is different to the Welcome email sent when a product is setup. This is not saying that the order is completed, only that an order has been made. If you don't wish to send the email, you can disable the *client* email template in Setup -> Email Templates. The notification email can only be sent when the order is being placed, it is not possible to send it at another time. 0 Quote Link to comment Share on other sites More sharing options...
hazardpro Posted September 1, 2017 Author Share Posted September 1, 2017 Ok thanks ill give that a try. H 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.