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CRM Integration


ausip

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Is there any CRM integration add-ons available for WHMCS?

 

We are interested is cloud CRM platforms like Insightly or Accelo, but really want to be able to share data between WHMCS and whatever CRM platfrom we choose.

 

Zapier can link some of them together, but there is quite limited functionality going down this route.

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Autotask is a Professional Service Automation software, but it’s limited in a few significant ways such as it has a customer portal which helps to communicate with customers regarding tickets but poorly integrated and it is not much user-friendly with the client and sometimes it's very difficult to know how the ticket is processed and what happened with the ticket. That's why I prefer using DeskDirector (https://www.deskdirector.com/) with Autotask, it only needs an API to integrate with Autotask. DeskDirector is a customer portal that integrates with Autotask and makes it very easy to handle. DeskDirector is amazing with Autotask PSA. Any ticket update in your PSA is automatically replicated in DeskDirector Portal in real-time.

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