Client paid invoice not showing up

[Don Houston]

I have a client who paid, but the invoice is not showing paid. How do I fix that. Last night it suspended the account and I am afraid it will do it again if I do not figure out how to mark it to where it will show as paid

[Don Houston]

Can I get some help on this, this is something I need to fix. It shows paid but is not showing up in the annual income report. Please this is a business and I do not want to loose a client

[othellotech]

as admin look at the cliens account

on the invoices open the invoice in a new tab

on the transactions tab is the payment there ?

does it show the invoice number in brackets ?

on the invoice does it show the transaction at the bottom ?

 

you can stop the autosuspend by ticking the box on the clients service