Kemtronics Posted December 5, 2016 Share Posted December 5, 2016 I'm unable to accept Pending Orders because no server is being picked up? What can cause that to happen? 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted December 6, 2016 Share Posted December 6, 2016 What server module are you using? 0 Quote Link to comment Share on other sites More sharing options...
Kemtronics Posted December 6, 2016 Author Share Posted December 6, 2016 I'm using the cPanel Module. It worked previously, Not sure why it is not working now. 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted December 6, 2016 Share Posted December 6, 2016 Check the settings of the server at Setup -> Products/Servers -> Servers Make sure your hostname/IP are correct and your username and access hash/password are correct 0 Quote Link to comment Share on other sites More sharing options...
Kemtronics Posted December 6, 2016 Author Share Posted December 6, 2016 Both are correct. I tested connection successfully fro the cPanel module. I can login to the server using WHMCS Connect. It's just not showing up in the list to approve the order. 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted December 6, 2016 Share Posted December 6, 2016 Make sure that the Server Groups are organized correctly. Then make sure that the servers are not reaching their maximum number of accounts allowed. Additionally, make certain that if the hosting account requires specific resources, such as disk space or IP addresses, that the server itself has the required resources to provide. 0 Quote Link to comment Share on other sites More sharing options...
Kemtronics Posted December 6, 2016 Author Share Posted December 6, 2016 I don't have a server group configured and the server capacity is way below max. I used it previously to setup another account. The only thing I can think of that changed was the upgrade of the license. 0 Quote Link to comment Share on other sites More sharing options...
Kemtronics Posted December 7, 2016 Author Share Posted December 7, 2016 WHMCS Support figured out the problem. I have Modules Garden's cPanel extended installed and I didn't switch over the server to use their module instead of cPanel. So the solution was to switch the server type to cPanelExtended. 0 Quote Link to comment Share on other sites More sharing options...
WebTechDevs Posted December 10, 2016 Share Posted December 10, 2016 Hello friends, I used cpanel module on whmcs without any issues for full year and more. Few days ago I saw that whmcs don`t communicate with cpanel when needed to add new account etc. I looked in Setup => Products/Services => Servers and I tried to test connection with valid credentials for WHM root and I got this image bellow. I did backup of full server and I started from zero, installation of CentOS, installation of cPanel, setup and all works great and I still can not login to cpanel module from whmcs. Can you please share your experiences or maybe some help and solution? Best regards, Alex 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.