Boss Posted November 11, 2007 Share Posted November 11, 2007 Have just had a client reply to an email which was then picked up by the ticket system. However the reply apparently had the arrow > preceding every line. This is common in a lot of replies from people. However All that is recorded in the ticket it's self is just one arrow >. The email I received from the support ticket system had the full detail of what was actually said in the ticket. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted November 11, 2007 Share Posted November 11, 2007 We've found that lots of customer replies get stripped of detail, attachments etc. 0 Quote Link to comment Share on other sites More sharing options...
generic Posted November 11, 2007 Share Posted November 11, 2007 i really wish there was a setitng to allow html to be sent through tickets. its a little embarassing when clients send you the code to put into their site and it all gets stripped out. then i have to send them an email to send me the code to my other email address where i can receive it. Depending on your business model, code via support tickets is a necessity. guess i should make a feature request. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted November 11, 2007 WHMCS CEO Share Posted November 11, 2007 I would doubt it was the arrows at the start of lines that caused the message to not be imported. A breakline must have been present above the reply. The breakline is what stops the message being replied to getting imported also with a reply - you can see the breaklines in the tblticketbreaklines table. And regarding importing HTML, that would be a huge security risk so even should you request it, it's unlikely to get added. You should ask them to send the code as an attachment. Matt 0 Quote Link to comment Share on other sites More sharing options...
Boss Posted November 12, 2007 Author Share Posted November 12, 2007 I would doubt it was the arrows at the start of lines that caused the message to not be imported. A breakline must have been present above the reply. The breakline is what stops the message being replied to getting imported also with a reply - you can see the breaklines in the tblticketbreaklines table. And regarding importing HTML, that would be a huge security risk so even should you request it, it's unlikely to get added. You should ask them to send the code as an attachment. Matt It was not a reply from this support ticket system. I have seen this same thing happen in other support ticket software, namely when I have posted a trace route from a DOS box that I'd copied it from All appears above the first arrow > I can see the ticket breaklines in the DB, but what is this supposed to mean? 0 Quote Link to comment Share on other sites More sharing options...
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