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recurring payment processing, not automatic?


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i just noticed that my customers weren't charged monthly automatically via cron.


i had to manually click on customer's account and click on attempt payment.


is this something i have to do manually every month?


i have crontab setup like instruction told me to but why doesn't it attempt a payment automatically?


i dont think i have time to do all this manually every day.


please tell me this isn't true and that there is a way to have it automatically attempt payment every month.

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I would suggest that you send support an issue so they can inspect your installation.


When submitting your ticket, it would be best to include which payment gateway/module you are having issues with as well as your admin login information just in case they can't answer your question without investigation.

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