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Using an external email address as a Support department?


Dtorr1981

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Hi Guys,

 

I am setting up a managed hosting product which will require the customer to email the support desk with any changes they require to their websites. However, this business is generated through a sister site (currently the main domain, whereby whmcs is on a subdomain with its own domain name).

 

For example, the master domain on my hosting account is ###design.co.uk, the whmcs installation is ###hosting.co.uk where ###hosting is a sub domain of ###design.co.uk. I want to pipe and email addressed to ###design.co.uk to my whmcs installation at ###hosting.co.uk which will open a support ticket.

 

Is this even possible? I'd really like to keep everything in one place rather than have to use external support software.

 

Best Regards

Donna

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