countrywesterndj Posted November 4, 2007 Share Posted November 4, 2007 I'm not sure how this is happening, but a few of my customers are getting PayPal subscriptions to have the following: -1st month free - then $20.00 per month afterwards I don't have any free promotion, so I'm not sure how they are doing this. I've seen 2 of them go in and change their customer information several times. I'm not sure if this has anything to do with it. All of the free 1st month's billing are subscription. Has anyone else seen this problem? Any ideas on how to stop it? 0 Quote Link to comment Share on other sites More sharing options...
kris1351 Posted November 8, 2007 Share Posted November 8, 2007 Do you have prorate setup? It could possibly be giving them the rest of the month free. 0 Quote Link to comment Share on other sites More sharing options...
countrywesterndj Posted November 14, 2007 Author Share Posted November 14, 2007 No, I checked and prorate is NOT on. I do have a promotions running .. 50% off the 1st month of service. I was thinking somehow this is how they do it. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted November 14, 2007 WHMCS CEO Share Posted November 14, 2007 The only explanation is that you are running on V3.3 or earlier and that they are simply signing up to a subscription a month in advance of the next due payment date. They aren't getting anything for free. Matt 0 Quote Link to comment Share on other sites More sharing options...
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