Got a couple minutes? Looking for WHMCS Notifications Extended feedback here!

[twhiting9275]

For the past few months, I've been embedded in work on a WHMCS notifications module. While coming along nicely, and released, feedback is always a good thing, so if you would be so kind as to take a look at this and give some honest feedback here. What am I missing? What would you like to see here that's not here? What additional hook points, what additional alert points? Functionality?

 

The idea behind the module:

Email is outdated. Other points of communication should be built into something like this, methods to communicate with clients and staff alike. A module like this provides redundancy and ensures that everything gets delivered as needed. As well, this removes the excuses:

I never got the invoice

or

I was never notified

 

 

 

What current alert methods (aside from email) do you use? What form of communication internally are you using? What am I missing here?

 

Currently implemented:

• Pushbullet
  
• PUshover
  
• Slack
  
• Hipchat
  
• SMS
  

 

On Deck (v 1.3, which should be released next week at the latest)

• BulkSMS
  
• Pushalot
  
• Campfire
  

 

Hook / Notification points (again, what am I missing here?)

 

Support tickets:

Staff can receive notifications on new tickets, assigns, client replies (both public and via pm if assigned)

Client can receive notifications on staff replies

New feature - Nags, which can remind via above alert methods about tickets with pending responses at 5 programmable times

 

Serverping:

I've managed to put together some webhooks which will be included in 1.3 for serverping clients, making notifications just that much easier.

 

Orders:

Staff can receive notifications on new orders, or when an order is marked as fraudulent (which currently is unacknowledged by WHMCS anywhere else)

 

Invoices:

Clients and staff can receive notifications on new invoice, payment, creation, late fees, refunds

 

Services:

Staff can receive notifications of cancellation, suspension, termination, unsuspension

Clients can receive notifications of unsuspension and suspension

 

Admin only:

More for 'security', admins can be notified when domains, addons, services, or orders are deleted . Since this should happen minimally, ideally no notifications would go out here, again , more of a security thing.